Privacy Policy – Lucky Login Data Protection Explained

This Privacy Policy applies to all players who register and use Lucky Login. It covers how we collect, store, use and protect personal information across the Lucky Login website and mobile interface. By creating an account on Lucky Login, you confirm that you have read and understood this policy and consent to the data practices described within it.

This policy should be read alongside the Terms and Conditions. If there is any conflict between this policy and the Terms and Conditions on matters related to data, this Privacy Policy takes precedence for data-related questions.

1 Who We Are

Lucky Login is an online gaming platform that offers casino games, slots, live dealer tables, fish games and sports betting to adult players. The platform is operated under the Lucky Login brand and is accessible via luckylogin.app.

For the purposes of this Privacy Policy, Lucky Login acts as the data controller – meaning we decide how and why your personal information is processed. Any queries about data handling should be directed to our support team through the platform.

2 Data We Collect

Lucky Login collects personal data at different stages of your interaction with the platform. The categories of data we collect are outlined below:

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs or health information unless specifically required for compliance purposes and with your explicit consent.

3 How We Use Your Data

Lucky Login uses your personal data only for purposes that are directly relevant to operating your account and improving your experience on the platform. We do not use your data for anything unrelated to Lucky Login services. The specific purposes are:

• Account management: Creating and maintaining your player account, verifying your identity and age, and managing your account settings and preferences.
• Transaction processing: Processing PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment channels.
• Platform security: Detecting and preventing fraud, unauthorised account access, money laundering and any activity that violates our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes about game outcomes or transactions, and processing responsible gaming requests such as deposit limits or self-exclusion.
• Legal compliance: Meeting our internal record-keeping obligations and cooperating with requests from financial or other authorities as required by applicable rules.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the platform, identify bugs, improve game loading times and enhance the overall experience.
• Marketing communications: Sending promotional offers, bonus notifications and platform news to players who have consented to receive such communications. You can opt out at any time.

We do not use automated decision-making processes that have a significant legal or similarly significant effect on your account without human review.

4 Payment Data & PKR Transactions

All financial transactions on Lucky Login are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or a bank transfer, the transaction is processed through the respective payment provider's systems.

Lucky Login records the following in relation to each transaction:

• Transaction amount in PKR
• Payment channel used (e.g. JazzCash, Easypaisa, Raast, Bank Transfer)
• Date and time of the transaction
• Transaction reference number provided by the payment provider
• Transaction status (pending, completed, failed, reversed)

Transaction records are retained for the period described in Section 7 and may be reviewed by our internal compliance team as part of routine financial monitoring.

5 Cookies & Tracking Technologies

Lucky Login uses cookies and similar tracking technologies to operate core platform features, remember your session and improve platform performance. Here is what each type of cookie does:

• Essential cookies: Required for the platform to function. These include your session login cookie, security tokens and language preference. You cannot opt out of essential cookies without losing access to account features.
• Functional cookies: Remember your preferences such as game display settings, last visited section and notification preferences. Disabling these will not break the platform but may affect your experience.
• Analytics cookies: Collect anonymised data about how players navigate the platform – which sections are visited most, average session length and common drop-off points. This data is used in aggregate and never tied to your individual identity for advertising purposes.
• Security cookies: Help us detect unusual login patterns, flag potential bot activity and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Note that disabling all cookies will prevent you from logging into your Lucky Login account, as session cookies are essential for authentication.

6 Sharing Your Data

Lucky Login does not sell your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose:

• Payment processors: When you make a deposit or withdrawal, the relevant transaction details are passed to the payment provider (JazzCash, Easypaisa, Raast or your bank) to complete the transfer. These providers process data under their own privacy policies.
• Identity verification services: Where we use third-party tools to verify your CNIC or age, your identity documents may be processed by the verification provider. These providers are bound by strict data handling obligations.
• Game software providers: Your game session data (such as bets placed, game rounds and outcomes) is processed by the relevant game studio's software. This is necessary to generate game results and is governed by studio data agreements.
• Internal compliance: Anonymised or aggregated data may be reviewed internally by our compliance and risk teams. This is not shared externally.
• Legal obligations: If we receive a lawful request from a relevant authority, we may be required to share specific account or transaction data. We will only comply with requests that are properly documented and legally valid.

All third parties who process Lucky Login player data on our behalf are required to handle that data securely and use it only for the specified purpose. They are not permitted to use it for their own marketing or commercial activities.

7 Data Retention

Lucky Login retains your personal data only for as long as it is needed to fulfil the purposes described in this policy. The general retention periods are as follows:

• Active account data: Retained for the full duration that your account remains active on the platform.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the transaction date, in line with standard financial record-keeping practice.
• Identity verification documents: Retained for the duration of your account and for a period after closure, in accordance with our compliance obligations.
• Support communications: Chat logs and email correspondence are retained for up to two years from the date of the interaction.
• Closed account data: When your account is closed, most personal data is deleted or anonymised within a reasonable period. Financial and identity records required for compliance purposes are retained for the periods stated above.

8 Your Rights Over Your Data

As a Lucky Login player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support through the platform with your account details and a clear description of your request:

• Right of access: You can request a copy of the personal data we hold about your account, including identity information, contact details and transaction history.
• Right to correction: If any personal data we hold is inaccurate or out of date – for example, a change of contact number or a corrected name spelling – you can request that we update it.
• Right to deletion: You can request that we delete your personal data. We will comply where we have no overriding legal obligation to retain it. Note that financial and compliance records may need to be kept for the periods described in Section 7.
• Right to restrict processing: In certain circumstances, you can ask us to pause the processing of your data while a complaint or query is being resolved.
• Right to opt out of marketing: You can withdraw consent for marketing communications at any time through your account settings or by contacting support. This will not affect your ability to use the platform.
• Right to data portability: You can request your account data in a portable format for your own records.

We will respond to all data rights requests within a reasonable timeframe. Complex requests may take longer, and we will inform you if an extension is needed.

9 Account Security & Your Responsibilities

Lucky Login implements technical and operational security measures to protect your account and personal data. These include encrypted data storage, secure session management, login monitoring and fraud detection systems. However, the security of your account also depends on actions you take as the account holder.

• Use a strong, unique password for your Lucky Login account. Do not reuse passwords from other websites or apps.
• Never share your password with anyone – including people claiming to be Lucky Login staff. Our support team will never ask for your password.
• If you access Lucky Login on a shared or public device, always log out completely after each session and clear your browser history if possible.
• If you receive an unexpected verification code for your Lucky Login account, treat this as a sign that someone may be attempting to access it. Contact support immediately.
• Keep the mobile number and email address linked to your account current. These are used for account recovery and security notifications.

10 Children's Privacy

Lucky Login is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires you to confirm that you are 18 or older, and age verification may be requested at any stage.

If Lucky Login becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted as quickly as possible, and any funds held in that account will be handled in accordance with our underage account policy.

If you are a parent or guardian and believe that a minor has accessed Lucky Login and provided personal data, please contact support through the platform immediately so we can take appropriate action.

11 Updates to This Privacy Policy

Lucky Login may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to data handling practices or changes in applicable requirements. When updates are made, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how your data is used – such as new types of data collection or new sharing arrangements – we will make reasonable efforts to notify you through the platform interface or via your registered email address before the changes take effect.

Your continued use of Lucky Login after any update to this Privacy Policy constitutes your acceptance of the revised version. If you disagree with the changes, you should stop using the platform and close your account. Your data access and deletion rights remain available regardless.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern – such as suspected unauthorised access to your account data – please reach out to the Lucky Login support team through the in-platform support channel. This is the fastest and most secure way to handle account-specific privacy matters.

For general privacy enquiries, you can also contact us at:

We aim to acknowledge all privacy requests within a reasonable timeframe and resolve them as promptly as the nature of the request allows. For urgent account security matters, please use the in-platform live support for the fastest response.

This Privacy Policy was last reviewed in January 2026. Lucky Login is committed to handling your personal data with care, transparency and respect. If something in this policy is not clear, please ask – we are happy to explain.